‹ Back to workflows
Support Ticket Routing
✎
Workflow is OFF
Review and publish
⚠ Alerts
📊 Details
◎ Set goal
Actions
Settings
Goals
Changes
👥 Enroll
⚛ Test
More
▸ Show minimap
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50%
👤
Ticket enrollment trigger
Enroll when a
new support ticket
is created.
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⚙ 1. If/then branch
Actions ▾
Branch on ticket type
Technical issue
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📤 Assign
Actions ▾
Technical support
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📢 Notify
Actions ▾
Support team
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Billing query
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📤 Assign
Actions ▾
Billing dept
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📢 Notify
Actions ▾
Billing
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Feature request
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📤 Assign
Actions ▾
Product team
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📢 Notify
Actions ▾
Product
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General inquiry
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📤 Assign
Actions ▾
Customer service
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📢 Notify
Actions ▾
CS team
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Routes tickets to the right team — Ethan ran HubSpot ticket + Asana triage.