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Support Satisfaction Surveys
✎
Workflow is OFF
Review and publish
⚠ Alerts
📊 Details
◎ Set goal
Actions
Settings
Goals
Changes
👥 Enroll
⚛ Test
More
▸ Show minimap
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50%
👤
Enrollment trigger
Enroll when a
support ticket is resolved
.
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⌛ 1. Delay
Actions ▾
1 day
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✉ 2. Send
Actions ▾
Satisfaction survey email
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⚙ 3. If/then branch
Actions ▾
Branch on response
Positive feedback
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📢 Notify
Actions ▾
Marketing team (testimonial)
END
Negative feedback
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📢 Notify
Actions ▾
CS team (recover)
END
No response (3 days)
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✉ Send reminder
Actions ▾
Survey nudge
END
Post-resolution CSAT with positive / negative routing.